Terms of Service

Last updated: May 25, 2026

These Terms of Service (“Terms”) form a binding agreement between you and BookyTails (operated by Toan Duy Bui, sole proprietor, Texas, USA). By creating an account, subscribing, or using the service, you agree to these Terms. If you don't agree, don't use the service.

1. The service

BookyTails provides software for independent groomers to manage customer intake, scheduling, appointments, billing, communication, and reporting. We may add, change, or remove features; we'll give reasonable notice for material changes that affect your active workflows.

BookyTails is a software platform, not a grooming service. Groomers who use BookyTails are independent operators. They are not our employees, agents, partners, or contractors, and we do not supervise, inspect, train, license, or insure them. We do not provide grooming services and are not party to any grooming appointment booked through the platform. Any grooming services - including any injury, allergic reaction, behavioral incident, property damage, or dispute arising from a grooming appointment - are solely between the customer (pet owner) and the independent groomer. We disclaim all liability for the conduct, skill, qualifications, or outcomes of any groomer using BookyTails. See also Section 10 (Disclaimers) and Section 11 (Limitation of liability) for additional limitations.

BookyTails is operated by Toan Duy Bui, a Texas sole proprietor (EIN 42-2147800). Mailing address: 301 Carmello, Kyle, TX 78640. Contact: support@bookytails.com.

2. Eligibility

You must be at least 18 years old and authorized to enter into binding contracts on behalf of yourself or your business. BookyTails is intended for business use; personal accounts are permitted but the service isn't designed for non-business use cases.

3. Your account

• You're responsible for all activity under your account, including sub-users you invite (Team tier).
• Keep your password secret. If you suspect unauthorized access, email support@bookytails.com immediately.
• You're responsible for the accuracy of the information you put into BookyTails, including business details, customer info, and pricing.

4. Subscriptions and billing

• BookyTails is sold as a monthly subscription in two tiers: Solo ($29/mo, single groomer with full features) and Team ($79/mo, up to 3 staff seats + shared calendar). Pricing is in US dollars unless stated otherwise.
• Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method monthly until you cancel.
• Subscriptions auto-renew at the end of each billing cycle. You may cancel at any time through your account's billing page; cancellation takes effect at the end of the current billing cycle.
• We don't generally offer pro-rated refunds for partial months. Exceptions: if BookyTails materially fails to deliver the service due to our fault for a sustained period, contact support@bookytails.com and we'll work it out.
• Late payments may result in suspension. Your data is retained for at least 90 days after suspension before being deleted; you can recover access by paying the overdue amount.
• We may change subscription pricing with at least 30 days' notice to active subscribers via email.

5. Acceptable use

Your use of BookyTails is also governed by our Acceptable Use Policy, which explains what's prohibited (spam, illegal content, scraping, impersonation, abuse of SMS, etc.). Violations may result in suspension or termination without refund.

6. SMS and TCPA compliance

BookyTails sends SMS to your customers on your behalf as part of the service. You, as the sender of record, are responsible for complying with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any applicable state laws. This means:

• You must obtain consent from each customer before SMS messages are sent to them.
• You must honor STOP / opt-out requests promptly. BookyTails automatically processes STOP keywords from Brevo, but you remain legally responsible.
• Messages must clearly identify your business and provide opt-out instructions when required by law.

If we're notified of TCPA complaints involving your account, we may suspend SMS sending until the issue is resolved.

7. Customer data

You are the data controller for your customers' information; we are the processor. You're responsible for:

• Obtaining any necessary consents from your customers (intake forms, SMS, photo storage).
• Honoring data-rights requests from your customers (access, deletion, correction). BookyTails will assist on request, see our DPA.
• Maintaining accurate and lawful business practices in everything you do through BookyTails.

8. AI features

BookyTails uses AI (currently Anthropic Claude) to suggest grooming services, estimate quotes from photos, and parse receipts. AI output is a recommendation, not an authoritative determination. You review and adjust before sending to your customer. We're not liable for losses arising from your decision to act on a particular AI suggestion without review.

9. Intellectual property

• BookyTails (software, design, brand) is and remains our property. You receive a non-exclusive, non-transferable, revocable license to use it during your subscription.
• Your data, including business info, customer info, photos, and uploaded logos, remains yours. You grant us a limited license to process it solely to operate the service.
• You may not reverse-engineer, decompile, or scrape BookyTails. You may not resell access without written agreement.

10. Disclaimers

BookyTails is provided “as is” and “as available.” We disclaim, to the fullest extent permitted by law, all warranties (express, implied, or statutory) including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation. We don't warrant that AI output is accurate, that SMS will always be delivered, or that the service will be free of bugs.

11. Limitation of liability

To the fullest extent permitted by law, BookyTails' total cumulative liability arising out of or related to these Terms or your use of the service is limited to the greater of (a) the fees you paid BookyTails in the 12 months preceding the claim, or (b) US $100. In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, even if we've been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold BookyTails harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from (a) your use of the service, (b) your violation of these Terms or applicable law, (c) your violation of a third party's rights, or (d) the content you upload to or send through BookyTails.

13. Termination

You can cancel your subscription anytime from the billing page. We may suspend or terminate your account if you breach these Terms, our Acceptable Use Policy, or applicable law; in serious cases (fraud, illegal content, security threats) we may terminate immediately. Upon termination, your access to BookyTails ends; we'll retain your data for 90 days to allow export, then delete in line with our Privacy Policy.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-laws principles. Any disputes arising from these Terms will be resolved in the state or federal courts located in Hays County, Texas, and you consent to personal jurisdiction there. To the fullest extent permitted by law, you and BookyTails each waive any right to a jury trial.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we'll email active subscribers at least 30 days in advance. Your continued use of the service after the effective date of the change constitutes acceptance.

16. Miscellaneous

• Entire agreement: these Terms, together with the policies referenced in them, are the entire agreement between you and BookyTails.
• Severability: if any provision is unenforceable, the remaining provisions stay in effect.
• No waiver: our failure to enforce a provision isn't a waiver of the right to enforce it later.
• Assignment: you may not assign these Terms; we may assign them to a successor in connection with a merger, acquisition, or asset sale.

17. Contact

Questions about these Terms? Email legal@bookytails.com.