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Privacy Policy

Last updated: May 25, 2026

This policy explains what personal information BookyTails (“we,” “us,” or “BookyTails”) collects, how we use it, who we share it with, and the rights you have over it. We wrote this in plain language because legalese helps no one.

1. Who we are

BookyTails is a software-as-a-service (SaaS) platform for independent dog groomers and mobile pet-grooming businesses. It's operated by Toan Duy Bui, a Texas sole proprietor, doing business as BookyTails. For privacy questions, contact privacy@bookytails.com.

2. Whose data this covers

BookyTails handles two categories of people:

3. What we collect

From groomers

From pet parents (collected via the groomer)

4. How we use it

5. Legal bases (EU/UK users)

If you are in the EU/UK, our legal bases for processing are: contractual necessity (delivering the service you signed up for), legitimate interest (security, abuse prevention, product improvement), legal obligation (tax records, retention for chargebacks), and consent (where you've explicitly opted in, e.g. marketing emails, which we don't currently send).

6. Sub-processors

BookyTails relies on a small set of vendors to operate. Each one receives only the data necessary for their function and is contractually bound to security and confidentiality terms.

We update this list as our infrastructure evolves. The version above is the current canonical list.

7. International transfers

BookyTails is operated from the USA, and most sub-processors are also US-based. Brevo is based in the EU. If you access the service from outside these regions, your information may be transferred to and processed in the US under appropriate safeguards (Standard Contractual Clauses where applicable).

8. How long we keep it

9. Your rights

Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal information. California residents have rights under the CCPA/CPRA (including the right to know what categories of personal info we collect and the right to delete). EU/UK residents have rights under the GDPR. To exercise any of these rights, email privacy@bookytails.com from the email associated with your BookyTails account. We will respond within the timeframe required by law (45 days in California; 30 days in the EU/UK).

If you are a pet parent (a groomer's customer), please direct deletion or correction requests to your groomer first; they are the controller of that data. We will assist them in fulfilling your request.

10. Security

We take reasonable and industry-standard measures to protect your data: encryption in transit (TLS 1.2+) and at rest (AES-256, provided by Supabase), strict role-based access in our database (Postgres Row Level Security), and quarterly review of vendor security postures. Read more on our Security page.

11. Children

BookyTails is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our service, contact us and we will delete it.

12. Changes to this policy

We'll update this page when our practices change. The “Last updated” date at the top of this policy reflects the most recent change. For material changes that affect groomer accounts, we'll also email registered account holders at least 30 days before the change takes effect.

13. Contact

Privacy questions, rights requests, or concerns: privacy@bookytails.com. General support: support@bookytails.com.