Support
How can we help?
We're a one-person team, async-only. Real human reads every email and writes back, usually inside 24–48 hours on weekdays. No phone tree, no offshore script.
Pick what fits
Tap a category to pre-fill your email with a short template so we can help faster. Or use the form below if you'd rather not leave the page.
Account & billing
Subscription, plan changes, refunds, payment methods, invoices.
Technical issue
Something broken, an error message, a feature not behaving right.
Product feedback or feature request
Tell us what to build next. We read every single one.
Everything else
General questions, partnership inquiries, press, just want to say hi.
Quick answers
How do I cancel my subscription?
Open /dashboard/billing in the app. Cancelling takes effect at the end of your current billing cycle; you keep access until then.
I'm getting an SMS delivery error
Our toll-free SMS number is approved and live on all US carriers. If a specific number is failing, the most common cause is the recipient has previously texted STOP to us (TCPA opt-out). Ask them to text START to our number to re-enable delivery, or check the SMS log on the customer's detail page for the specific failure reason.
How do I issue a refund to my customer?
Open the appointment, scroll to the Payment panel, and use Refund full or Refund partial. The refund issues immediately on your connected Stripe account.
The AI quote seems too high or too low
Edit the intake from /dashboard/intakes/<id>, override the final quote, and add notes in the 'Notes for yourself' box. Your corrections train the model over time.
How do I add my Google review link?
Go to /dashboard/settings → Reviews section. Find your URL at business.google.com → Reviews → Share form. Customers who rate 4+ stars on BookyTails will see a 'Share on Google' CTA.
Don't see your question? Email us and we'll add it.
Send us a message
Fills in your default mail app so the message lands directly in our inbox. We reply from support@bookytails.com.